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Service Management

ITSM or IT Service Management is all about managing the delivery of IT services to the business and its customers. The key concept in ITSM is to view IT as a suite of holistic IT services that enable the business rather than components (Networks, Servers, etc) or silo'd applications (Mail, ERP, etc). These IT Services are governed by a set of standardised processes.

ITSM has been popularised, in recent year, by the Information Technology Information Library (ITIL) organisation and is an end to end framework for IT Service Management. It is applicable to all organizations irrespective of the size or the technology in use.

By improving the quality of services delivered, Q-IT enables organizations to reduce their overall cost of service provision in the long-run.

If you’re looking to better align business and IT, improve IT service quality, ensure higher availability of business critical applications while adding business value or need to be able to scale in preparation for growth, you have come to the right place. In our approach to ITSM we combine best practice, experience as well as frameworks and standards like ITIL, COBIT, ISO and British Standards - whatever we do, we try to keep it as simple as possible but no simpler.

Key elements of Q-IT ITSM Consulting:

  • ITSM Assessment and Strategy
  • Service Catalogue
  • Service Delivery Management
  • Availability & IT Continuity (Disaster Recovery)
  • Request, Incident and Problem Management
  • Asset Management Knowledge Management
  • Change, Release and Configuration Management
  • Capacity Management Technology Services Automation

IT Service Management is included in the other consulting area's but warrants a separate space in Q-IT's portfolio.

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